Updated in May 2024

Novac’s Terms of Use

This Privacy Policy aims to provide clarity on the type of information we collect, how we utilize it, and whom we may disclose it to. It also outlines your rights concerning your data and whom to contact for further inquiries. Please review the following details accordingly

About Us

Novacpayments.com (“platform”, “website”) is operated by NOVAC Payments Solutions Limited (“We”, “us” “our”). We are registered in the Federal Republic of Nigeria, with RC No. 7090250 duly authorized with the Central Bank of Nigeria and have our principal office at 3B Onikepo Akande, off Admiralty Way, Lekki Phase 1, Lagos State, Nigeria. Novac Payments is a payment solution provider that facilitates payments through its platform for customers and merchants across various industries. This Terms of Use is an agreement between you and Us. It details our obligations to you. It also highlights certain risks on using the services and you must consider such risks carefully as you will be bound by the provision of this Agreement through your use of this website or any of our services.

Privacy Policy

We take reasonable measures to manage your personal information in line with NDPR and global best practices. Refer to our Privacy Policy to understand how we use and protect your information.

Age Restriction

This Website and the Services offered are not directed to, nor do they knowingly collect information from, or provide any services to, Individuals under the age of eighteen (18).

Acceptable Use

By accessing or using Novac, you agree to comply with the terms and conditions of our Acceptable Use Policy.

1. Restricted Activities

You may not use Novac in connection with any product, service, transaction or activity that:

  •   violates any law or government regulation, or promotes or facilitates such by third parties;
    •   is fraudulent, deceptive, unfair or predatory;
      •   causes or threatens reputational damage to us;
        •   involves any of the business categories listed below; or
          •   results in or creates a significant risk of penalties, damages or other harm or liability.

            2. Prohibited Business Types

            You may not use Novac in connection with any product, service, transaction or activity that:

            •   falls within the Prohibition List of the Nigerian Customs Administration of the Federal Republic of Nigeria
              •   relates to the sale and/or purchase of:
                • banned narcotics, steroids, certain controlled substances or other products that present a risk a consumer’s safety;
                • blood, bodily fluids or body parts;
                • counterfeit items;
                • illegal drugs and drug paraphernalia;
                • fireworks, destructive devices and explosives;
                • identity documents, government documents, personal financial records or personal information (in any form, including mailing lists);
                • lottery tickets, sweepstakes entries or slot machines without the required license;
                • offensive material or hate speech or items that promote hate, violence, racial intolerance, or the financial exploitation of a crime;
                • chemicals;
                • stolen property;
                • items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction;
                • sales of currency without appropriate licenses;
                • obscene material or pornography;
                • certain sexually oriented materials or services;
                • certain firearms, firearm parts or accessories, ammunition, weapons or knives;
                • any product or service that is illegal or marketed or sold in such a way as to create liability to Novac; or
                • production of military and paramilitary wears and accoutrement, including those of the Police and the Customs, Immigration and Prison Services.
              •   relate to transactions that:
                • support pyramid or Ponzi schemes, matrix programs, other “get rich quick” schemes or multi-level marketing programs;
                • pertain to ammunition and arms; and
                • abet fraud, bribery, corruption, money laundering, human trafficking, child trafficking, terrorism and other predicate offenses.

              3. Breach of this policy

              When we consider that a breach of this policy has occurred, we may take such action as we deem appropriate. Failure to comply with this policy constitutes a material breach, upon which you are permitted to use, navigate, access or visit our site, and may result in our taking all or any of the following actions:

              •   Immediate, temporary or permanent withdrawal of your right to navigate, visit,use or access our site.
                •   Immediate, temporary or permanent removal of any content uploaded by you (directly or indirectly) to our site.
                  •   Issue of a warning to you.
                    •   Legal proceedings against you for reimbursement of all costs, liabilities, damages, and or claims on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
                      •   Further legal action against you.
                        •   Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

                          We exclude our liability for all actions we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

                          Account Safety

                          If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

                          Disclaimers, Updates & Modifications

                          The terms for using this website can change, so be sure to review them whenever you visit and you wish to use our services. The site itself may also be updated from time to time, reflecting adjustments to what we offer and how we operate. The website is provided “As Is” and its content are made available to you on a non-exclusive, limited, and revocable basis. We reserve the right to terminate your access to the Website at any time, without notice. We make no warranty, representation, or guarantee that the Website or any content thereon will be uninterrupted or continually available. We may suspend, withdraw, or restrict access to all or portions of the Website for operational or business reasons. We will endeavour to provide reasonable notice in the event of any suspension or withdrawal. You represent and warrant that all registration information you submit to the Website is current, complete, and accurate. You are responsible for ensuring that all users accessing the Website through you are aware of these Terms of Use and any other applicable terms and conditions, and that they comply therewith.

                          Indemnity

                          In consideration for your use of our website and services, you agree to fully compensate and hold us harmless for any and all third-party claims, lawsuits, losses, damages, or expenses (including attorney fees) arising from your use of the site, services, content provision, or any breach of these Terms and Conditions by you.

                          Applicable Law

                          Please note that these terms of use, their subject matter and their formation (and any non-contractual disputes or claims), are governed by laws of the Federal Republic of Nigeria.

                          Dispute Resolution

                          In the event of any controversy or disagreement arising under or in connection with this Policy, the Parties hereto agree to utilize their best efforts to resolve such dispute amicably through good faith discussions for a period of ninety (90) business days from the date of the dispute's inception. Failing amicable resolution within said timeframe, either Party may initiate mediation by providing the other Party with fifteen (15) days' prior written notice. The dispute shall then be submitted to and determined by a Mediator appointed by the Lagos Multi-door Courthouse.